Digital Strategy and Customer Experience Leader
When I started my career, I was not certain that I wanted to be a technologist. I took a job with a higher education publisher because I thought that books and education were cool. My experience there …
Continue Reading about Who pays the bill for eliminating net neutrality? You and me. →
Effective last week on September 5th, the investment industry moved to “T+2” settlement. This new rule makes investment transactions complete two business days after the actual transaction date. …
Continue Reading about Innovation Hibernation: The Road to Straight-Through Processing →
Follow my blog with Bloglovin When you work in software, you come to realize that you can pretty much create anything you set your mind to. Your biggest problems tend to be: coming up with a …
Miles Law: Where you stand depends on where you sit. - Rufus E. Miles, Jr. (1910-1996) This article is part two of an ongoing series. Read Part One: Digital Strategy Starts With …
Mobile messaging applications have become more than a paradigm for commercial success but a platform for new systems of innovation. I can remember instant messaging as always being a core part of my …
Continue Reading about Mobile Messaging: Platform, paradigm or both →
This week I encountered a web based service and took note of their ‘cancel anytime’ feature. It occurred to me that this had for a few years become a novelty feature in software. …
