Digital Strategy and Customer Experience Leader
Practical takes on leading with purpose, navigating change, and creating cultures that support innovation and integrity. For current and aspiring leaders building teams that thrive.
Does Peloton have a Nate problem? Maybe yes, maybe no, but there was a lesson in talent risk for Peloton from Ted Lasso: For those that watched the Season 2 finale of Ted Lasso this week, you'll …
Continue Reading about Peloton’s Growth Challenges: Lessons from Ted Lasso’s Nate →
I worked in a technology firm where there was a list serve called “Town Hall”. This was meant to be a safe place where there was total transparency about company operations. There were also similar …
I remember my good friend and ThoughtWorks colleague, Luke Barrett, saying: "If anything is worth doing, it's worth doing well." We shared numerous consulting assignments together and in all cases, …
Continue Reading about Who would you prefer your clients remember: you or your firm? →
About a year ago, I had the distinct pleasure of presenting a talk called Responsive Delivery: Effective Practices for Digital First Organizations at the Searchlove San Diego conference hosted by …
Continue Reading about Responsive Delivery article on ThoughtWorks.com →
