Digital Strategy and Customer Experience Leader
My Journey in Crafting an HTML Site Map for Genealogy Researchers In my ongoing exploration of digital tools, I recently stumbled upon a fascinating capability of GPT-4. Now, I've always been …
Continue Reading about Harnessing GPT-4 Advanced Data Analysis for Minor Technical Projects →
When digital media platforms change, it can feel like we're drowning in choices to make. We have become accustomed to choppy waters in the land of social media, but recently the seas have felt …
Continue Reading about Staying Afloat With Content and Social Media Platform Changes →
I just finished reading a paper titled "Machine Unlearning: its nature, scope, and importance for a 'delete culture'" by Luciano Floridi. It explores the cultural shift from recording to deleting …
Continue Reading about Unavailable in Principle: Understanding Machine Unlearning →
In 2015 I wrote the article, "Brave New World: The Future of Search" based on the explosion of developments we had seen at the time in conversational search and in personal assistant technology.The …
Continue Reading about Revisiting Brave New World: The Future of Search →
Introduction This article provides a more detailed look at a program that I spoke about at Sitecore Symposium with my colleague, Matt Fitzgerald-Chamberlain. The focus of the talk was how we …
Continue Reading about Improving Visitor Experience With Automation & Personalization →
Not long ago, I had the opportunity to join Will Critchlow on the SearchPilot Business Class Lounge podcast. The episode just launched last week, and is linked below, in case you missed it. You can …
Continue Reading about From Smart B2B Campaigns to Babylon →
