Digital Strategy and Customer Experience Leader
Technology moves fast. Ethics shouldn’t be an afterthought. This category explores the responsibility we carry as digital professionals—from data use to algorithmic bias to platform accountability.
Embracing Continuous Change How are you building adaptability into your leadership approach? The resources below offer valuable perspectives. Building on last week's discussion about "constant …
Continue Reading about Madam I’m Adam: Thriving in Times of Turbulence and Tech Transformation →
I woke with the sound of birds chirping outside and sunlight peeking through the trees and into my bedroom, leaving a little jacob's ladder on the floor. "Good morning, Alexa," I heard my son say from …
I just finished reading a paper titled "Machine Unlearning: its nature, scope, and importance for a 'delete culture'" by Luciano Floridi. It explores the cultural shift from recording to deleting …
Continue Reading about Unavailable in Principle: Understanding Machine Unlearning →
In 2015 I wrote the article, "Brave New World: The Future of Search" based on the explosion of developments we had seen at the time in conversational search and in personal assistant technology.The …
Continue Reading about Revisiting Brave New World: The Future of Search →
When I started my career, I was not certain that I wanted to be a technologist. I took a job with a higher education publisher because I thought that books and education were cool. My experience there …
Continue Reading about Who pays the bill for eliminating net neutrality? You and me. →
How approaches to dealing with fake news could impact search It seems to me that the way we handle filtering fake news has the potential to create a new factor used to help rank quality content on …
Continue Reading about Content Trust – A New Search Ranking Signal? →
