Digital Strategy and Customer Experience Leader
This week, I have a couple of interesting clusters of reads to share. If you read my post on mobile messaging, you'll know that I've been thinking quite heavily about the topic, and how …
Continue Reading about Messaging Redux, Pinterest Wins, and Digital Newsrooms →
Digital team structures can vary from one organization to another. In the course of research for Responsive Delivery, I learned that organizations which are creating the most innovative customer …
Continue Reading about [poll] What does your digital team structure look like? →
I'm happy to announce that I will be speaking at Spark 2015 this year! This is a tremendous honor given the serious talent that is also taking the stage, including the fabulous keynotes: Ann …
About a year ago, I had the distinct pleasure of presenting a talk called Responsive Delivery: Effective Practices for Digital First Organizations at the Searchlove San Diego conference hosted by …
Continue Reading about Responsive Delivery article on ThoughtWorks.com →
As digital marketing technologists, we regularly see new competitors in the form of new channels and increasingly, a new breed of digital agencies. As digital marketers, we find the amount of …
Channels are more important than ever. In fact, there has probably never been a time in history when the number and diversity of channels for delivering content have been so vast. In this first …
